General Questions

Open your iPhone's Settings app and scroll down until you find ActivityTracker. Tap on ActivityTracker and make sure you have Motion & Fitness active.
Also open the Apple Health app and select at the bottom the Sources tab. Tap on ActivityTracker and select Turn All Categories On.

Do you have Sync Watch and Health activated in the app Settings? If so, make sure you wait up to 10 minutes before the steps are updated.

ActivityTracker can read motion data from both your iPhone and your Apple Watch.

In case you take steps with your Apple Watch alone you need to activate the syncing between your iPhone and your Watch in order to have the steps showing in ActivityTracker. To activate the sync go to Settings > Sync Watch & HealthKit.

ActivityTracker reads the motion data from the motion processor in your iPhone or Apple Watch. It's the same data displayed by the Apple Health app. According to various tests the motion processor is very accurate, as accurate as a dedicated tracker like FitBit, Jawbone, you name it.

Firstly you have to have at least an iPhone 6 for this stat to work. ActivityTracker reads the flights of stairs climbed from the motion processor in your iPhone 6 or later. Please look-up this statistic in the Apple Health app and let us know if ActivityTracker shows a different number (it shouldn't).

We take your privacy very seriously. We do not share or sell information about our customers. Ever. Our business model is to make money from upgrades to the Pro version and from in-app advertising.

More so, all your motion data is stored in the app on your iPhone and nothing is sent to our servers. If you delete the app you delete all motion data gathered by ActivityTracker.

ActivityTracker reads the steps and flights of stairs climbed from the motion processor in your iPhone. The motion processor stores data for the last 7 days so we can get this historical data at first launch.

ActivityTracker uses scientific formulas to calculate those variables as accurately as possible. The distance is calculated from the steps you took and by taking into account your height and your sex. The burned calories are calculated from your steps and by taking into account your Weight, Height and Sex.

If you want to delete all your data from ActivityTracker you can just delete the app from your iPhone. Then install the app again to start fresh and even import your historical data again from HealthKit.

Also you can delete your data from the app Settings > Data Management > Delete data.

It can happen if the app data gets corrupted somehow (for example by importing a custom XML with bad formatting). The solution is to delete the app from your iPhone and then reinstall it. Since the historical data can be imported from Apple Health no data should be lost.

Apple Watch

If you take steps with your Apple Watch and without your iPhone you will not see the steps taken with your Watch unless you activate syncing from Settings > Sync Watch & HealthKit.

After downloading ActivityTracker on your iPhone you need to open the Watch app then select My Watch and scroll down until you find ActivityTracker. Then tap Install.

PRO Upgrade

If you are still seeing ads it means that your purchase has not gone trough so you can select Buy Pro again without worries of being doubly charged.

We do not handle payments but Apple does through iTunes. So when you select Buy Pro, Apple will charge your credit card on file in your iTunes account. iTunes makes sure you will not be doubly charged and you can see your payments history in your account.

If you have previously bought the PRO version and you have reinstalled or updated the app, but the PRO version was not automatically reactivated and you see ads, you can activate the PRO version manually.

In the iPhone app, just close the ads (top-right corner of the ad) and select Restore Purchase. You can also trigger the dialog with Restore Purchase from the app Settings > Sync Watch and Health.

If your question has not been answered above, you can:

We look forward to hearing your feedback!