Step Counting Issues

ActivityTracker is keeping track of steps taken by running an energy-efficient service in the background. However some Android devices will close this service in order to "save battery life" which will cause ActivityTracker to lose steps. In order to prevent that you need to give ActivityTracker enough permissions so that your device does not stop the service.

Here is a list with the settings you need to make for the most popular device makers:

In the device Settings go to:
Device Maintenance > Battery > Unmonitored apps > Add app > Check "ActivityTracker" > Done.

1. Phone Manager > Battery icon > Launch > Tap "ActivityTracker" > Turn on all 3 features (Auto-Launch, Secondary Launch, Run in Background)
2. Android Settings > Apps & notifications > Notifications Management > ActivityTracker > Enable "Allow Notifications"

In the device Settings go to:
1. Battery & performance > Choose apps > Find "ActivityTracker" > No restrictions
2. Permissions > Autostart > Find "ActivityTracker" and turn the button on

In the device Settings go to:
Battery & power saving > Battery saver > Click "Restrict apps in background" > Find ActivityTracker > Set it to "No Restrictions"

In the device Settings go to:
1. Battery > Stamina Mode > Find ActivityTracker > Turn off "Stamina Mode" for ActivityTracker
2. Battery > Click the ⋮ sign on the upper right corner > Battery Optimization > Click the drop-down arrow and choose “All Apps” > Find ActivityTracker > Set it to "Don't Optimize" > Done

In the device Settings go to:
Battery > Click the three dots on the upper right corner > Battery Optimization > Click the drop-down arrow and choose “All apps” > Find ActivityTracker -> Choose "Don't Optimize"

In the device Settings go to:
Battery > Battery Optimization (top right corner) > Apps > Tap "ActivityTracker".

In the device Settings go to:
Battery > Power saving mode > Battery optimization > Choose "ActivityTracker" > Don't optimize > Save

In the device Settings go to:
Battery > Battery Optimization > Click the drop-down arrow and choose "All Apps" > Find ActivityTracker > Set it to "Don't Optimize"

In the device Settings go to:
Apps > ActivityTracker > Notifications > Check 'Enable as priority'

If your question has not been answered above, you can:

We look forward to hearing your feedback!